Sales Terms:

All ground shipment items are shipped within 2 business days receiving your paid order.  Next day, and second day air shipments received after 1:00 pm CST will ship the next business day.  All products ship via FedEx.  If an item is out of stock, it will not be backordered. You will be notified of the out of stock condition, and your money will be refunded within 48 hours.  You will be notified by email when the item is back in stock.  You can contact customer service either by email (sales@foodservicewebsource.com), by online chat available on the website, or by phone at (630) 717-5400 to update you on stock availability, or find you replacement item.

Order Cancellation:

We try to expedite every order received, so it is not always possible to cancel or modify a current order.  Contacting customer service as soon as you can after the errent order is placed increases the chances of intercepting the order before shipment.

Returns:

We will receive returns up to 14 days after the order is placed, however you must call in for a “Return Authority” number before sending back merchandise.  To be accepted for a credit, all returned merchandise must be in original unopened cartons.  Merchandise returned for credit will incur a 20% restocking fee.  Customer is responsible for all shipping costs on the returns.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive, and notify customers of new products and periodic special offers. Such addresses are not shared, nor will they be shared with or sold to outside parties.  Receiving our product updates and announcements on special offers is by opt-in only. If you wish to not receive email of this nature, simply select the Opt Out Check Box when placing your order. Recipients of products updates and announcements can opt-out at any time after receiving notification.

No Warranties or Representations

Except to the extent that such warranties or representations are implied by law and cannot be excluded, C&L America Inc. / Foodservice Websource  makes no warranty or representation regarding the quality, currency, accuracy, reliability, performance, completeness or fitness for purpose of any part of the information and content on this site, or on any pages or sites linked to this site. In particular,C&L America Inc. / Foodservice Websource does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to the site will be uninterrupted. To the maximum extent permitted by law, C&L America Inc. / Foodservice Websource is not liable (whether in contract, negligence or otherwise) for any loss or damage arising from the use of this content and information.